Return and Refund Policy

If you are not satisfied with your purchase, you can return it for a full refund with terms and condition applied. Please send us an e-mail to regarding your purchase and reason to return within 7 days from the date of purchase. 

All items purchased online through are returnable except for customized and/or pre-booked orders. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted if we were not informed by e-mail after 7 days.

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging must be in place for full refund to be issued. For items that are sealed, if the item is unused and in good condition and refund is approved, a repackaging fee of RM2.00 will be deducted from the total amount of refund. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 7 days of receiving the returned item.

Please return your purchase to the following address:
Optistar Sdn Bhd
38, Jalan Ponderosa 2/1,
Taman Ponderosa,
81100 Johor Bahru,
Johor, Malaysia.


We are always here to help, if you have questions, please e-mail to