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    Frequently Asked Questions (FAQ)

    Q: What kind of payment options do PeppermintZakka.com offer?

    In the meantime, PeppermintZakka.com accepts offline atm bank-in (cash) or internet banking transfer payable to Maybank Malaysia account number: 101534122619. Further account information will be provided upon check out.

    For Maybank2U account holders, you can click on the Maybank2UPay Official logo below to make your payment.

    Maybank2UPay Guide

    https://www.maybank2u.com.my/WebBank/m2upay150413_guide.pdf

    PeppermintZakka.com is officially listed as online blogshop by Maybank2UPay.

    http://www.maybank2u.com.my/WebBank/bloglist06.html

    After bank-in, please email us the scanned copy of the payment slip with the following details:

    Order reference no.
    Your name and contact no.
    Payment amount in cash or by internet banking transfer.
    Date and time of bank in.

    Q: Do you provide international shipping service?

    No. We currently provide shipping within Malaysia only. We will keep you updated when we start shipping worldwide. Stay tune!

    Q: How do I purchase items from PeppermintZakka.com?

    1. Browse PeppermintZakka.com according to the categories on the left hand menu.
    2. Click on the product you are interested and check the detailed pictures and description for measurements of product.
    3. Select Color/Design/Size (if applicable) according to your liking, and click "Add To Cart".
    4. After you have done with your shopping, proceed to "Checkout".
    5. Fill in your Personal Information which includes your name, contact details, billing address, mailing address and payment method. Click "Next".
    6. Select your preferred shipping method. Click "Next".
    7. Double check your details and order. Click "Next".
    8. Confirm your order by clicking on "Click here to confirm your purchase".
    9. Congratulations! You have successfully placed an order. Please proceed with payment according to the given instructions. Once we receive and confirmed your payment, we will process your order right away!
    10. You can check your status by going to MY ACCOUNT -> View Previous Order. You can also view your order here.

    If you have any difficulties, please do not hesitate to contact us by E-mail at info@peppermintzakka.com.

    Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?

    It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:

    Mozilla Firefox

    1. Click on Tools, then Options
    2. Select Privacy
    3. Set Firefox will: to Use custom settings for history
    4. In the Cookies panel, click on Show Cookies
    5. To remove a single cookie click on the entry in the list and click on theRemove Cookiebutton
    6. To remove all cookies click on the Remove All Cookies button

    Q: How do I use a Discount Code?

    1. Register yourself at Peppermintzakka.com.
    2. Browse through our products.
    3. Go ahead and add the items to cart.
    4. At your shopping cart page, key in Discount code: e.g. PZ102030 and click on "Apply".
    5. Click "Proceed to check out".
    6. Fill in your Personal Information which includes your name, contact details, billing address, mailing address and payment method. Click "Next".
    7. Select your preferred shipping method. Click "Next".
    8. Double check your details and order. Click "Next".
    9. Confirm your order by clicking on "Click here to confirm your purchase".

    Q: I have signed up to PeppermintZakka.com but cannot login with my password. Why?

    One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account. 

    Alternatively, kindly contact us at info@peppermintzakka.com for technical assistance.

    Q: I have a user account with PeppermintZakka.com but forgot my password, what should I do?

    It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with PeppermintZakka.com. The password will be sent automatically to the registered email address. 

    Q: I have a user account with PeppermintZakka.com, how do I change my personal info and shipping address?

    Go to My Account page, login and you can modify your account details there.

    Q: Can I buy from Peppermint Zakka without creating an account ?

    Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

    Q: How do I know Peppermint Zakka latest news and promotions?

    You can subscribe to our newsletter! Scroll down to the bottom of the page and enter your name and email address, we will update you with the latest products and discounts! Also, you can follow us on Facebook and Instagram for more frequent updates.

    Q: I have received a few emails from PeppermintZakka.com. What are Orders Received, Orders Processed and Payment Receipt?

    Order Received: This email informs you that PeppermintZakka.com has received your orders and will process it as soon as possible.

    Order Processed: This email confirms PeppermintZakka.com has processed your order.

    Order Shipped: This email confirms that PeppermintZakka.com has delivered/shipped the order to your shipping address.

    Q: Can I return an item after it is delivered to me?

    Yes, you can. Please see Refund & Return Policy.

    We normally advise customers not to return items after purchase unless defect because of the extra charges that will be incurred by return shipping. However, if you would really like to return the item, please be informed that we will not be responsible for the return shipping fees. Upon receiving the return item, if the item is still in good condition for selling and wrapping is still intact, you will receive a full refund from us.

    We do our best by providing real photographs of each products and state their current condition in order to let our customers have a better judgement on the items sold on our site. We also encourage customers to check the size and measurements before purchase. If you have any queries regarding any items sold on this site, please do not hesitate to send us an E-mail at info@peppermintzakka.com. We will definitely do our best to get the item that suits you.